HIPAA-compliant alternatives to Zoom
Zoom (standard) can be used for patient information only under conditions: only on some plans. The cheapest alternative in our data with a named BAA plan is Doxy.me (free).
Why Zoom (standard) needs conditions
Only on some plans
Zoom signs BAAs only with customers on paid plans. Pro customers can pick the BAA at checkout, and Business, Business Plus and Enterprise customers go through Sales. The free Basic plan does not come with a BAA. Source: support.zoom.com, zoom.us, www.zoom.com. Full answer: Is Zoom (standard) HIPAA compliant?
Alternatives that sign a BAA
Zoom (Workplace / Zoom for Healthcare)
Paid plans only Pro plan · $14.16/mo per user
The free Basic plan has no BAA. Zoom's support article covers only paid plans.
Visit Zoom (Workplace / Zoom for Healthcare) (opens in a new tab)Verified · Source · We don't rank by commission: how we verify
Doxy.me
Yes, self-serve Free plan · Free
Free plans only support individual BAAs. Recording and payments are paid-plan features. The Free plan's participant cap and time limit are not stated.
Visit Doxy.me (opens in a new tab)Verified · Source · We don't rank by commission: how we verify
VSee Clinic
Yes, self-serve Free plan · Free
The free VSee Messenger app is excluded from the BAA. The Free and Plus clinic plans allow only one provider. Group video is listed on Plus, not Free.
Visit VSee Clinic (opens in a new tab)Verified · Source · We don't rank by commission: how we verify
Quick picks for video
Cheapest with a BAABest for soloBest for teamsCertified
Doxy.me
Free · Free plan
Why this pick: Lowest published price (free) among plans that name a BAA. Lowest cost for one user you can sign up for today: free. Lowest estimated cost for 5 users: free. Cheapest self-serve vendor naming SOC 2 (type not stated).
Visit Doxy.me (opens in a new tab)Verified · Source · We don't rank by commission: how we verify
Switching checklist
- Decide whether to stay on Zoom with a BAA (a paid plan) or switch to a telehealth-focused service.
- Sign the BAA before the first session with a client or patient.
- Check how clients join: browser link, app download, or a waiting room.
- Turn off cloud recording unless you need it, and know where recordings are stored if you do.
- Replace old meeting links in reminders, intake emails and your website.
Help me choose video
Doxy.me BAA plan: Free · Free
Lowest estimated cost for 5 users: free.
Visit Doxy.me (opens in a new tab)VSee Clinic BAA plan: Free · Free
Lowest estimated cost for 5 users: free.
Visit VSee Clinic (opens in a new tab)Microsoft 365 BAA plan: Microsoft 365 Business Basic · $7/mo per user
Lowest estimated cost for 5 users: $35/mo (5 × $7 per user).
Visit Microsoft 365 (opens in a new tab)
Ranked by our published rules: BAA clarity first, then estimated monthly cost from the vendor's own price. Commission never changes the order. Estimates multiply per-user prices by team size (just me = 1, 2–10 = 5, 10+ = 10). Flat account prices count once, and only when the vendor states the plan covers that many users. How we verify.
Questions
Is Zoom (standard) HIPAA compliant?
Only on some plans. Zoom signs BAAs only with customers on paid plans. Pro customers can pick the BAA at checkout, and Business, Business Plus and Enterprise customers go through Sales. The free Basic plan does not come with a BAA. Source: support.zoom.com.
What is a HIPAA-compliant alternative to Zoom?
Zoom (Workplace / Zoom for Healthcare), Doxy.me, VSee Clinic are in our video comparison. Of these, Doxy.me has the lowest published price with a named BAA plan (free, Free plan).
See every option in the full video comparison.
General information, not legal advice. Confirm BAA terms with the vendor before moving patient information.